Policies, Terms
& Disclaimers
Story and Soul LLC · Effective November 15, 2025
Clear information about your privacy and this practice.
This page explains how Story & Soul LLC handles website information, summarizes important counseling policies, and contains the current Notice of Privacy Practices for protected health information.
Information you share through this site.
Story & Soul LLC respects the privacy of the information you choose to provide. Website information is different from the protected clinical record created when you become a counseling client.
Information you choose to provide
If you contact Story & Soul through a form, email, scheduling system, or other online service, the information you provide may include your name, contact information, availability, and whatever details you choose to include in your message.
Please avoid sending highly sensitive clinical information through ordinary email or general website communication. Established counseling clients should use the secure Client Portal for treatment-related communication whenever possible.
Website hosting and service providers
This website is hosted and operated using third-party technology services. Those providers may process technical information needed to deliver, secure, and operate their services in accordance with their own privacy practices.
Story & Soul does not sell personal information collected through this website.
No counseling relationship is created by visiting the site
Visiting this website, reading its content, sending an inquiry, or exchanging preliminary messages does not by itself establish a counseling relationship. A counseling relationship begins only after the appropriate intake, informed-consent, and clinical processes have been completed.
Confidentiality matters.
Counseling records and protected health information are handled under applicable federal and Ohio privacy requirements. Clients receive detailed informed-consent and privacy information as part of the intake process.
General rule
Information shared in counseling is treated as confidential. Information may be used or disclosed when you authorize it and in other circumstances permitted or required by law, including certain treatment, payment, health-care operations, reporting, safety, oversight, and legal requirements.
Consultation
Professional consultation may sometimes be used to support good clinical care. When consultation occurs, reasonable steps are taken to protect your identity and share only information needed for the consultation.
Incidental contact
If we happen to encounter one another outside counseling, I will not acknowledge you first. If you choose to acknowledge me, I may respond briefly and warmly while avoiding discussion of treatment. This practice is intended to protect your privacy.
Social media
I do not accept friend or follow requests from counseling clients on personal social-media profiles. Public professional, writing, theatre, or photography accounts are separate, and clients are never expected to follow or interact with them.
Your information. Your rights. My responsibilities.
My responsibility to protect your information
Health information about you and your care is personal. I create and maintain records of the care and services you receive in order to provide treatment and comply with legal and professional requirements.
I am required by law to maintain the privacy and security of protected health information that identifies you, give you notice of my legal duties and privacy practices, and follow the terms of the Notice of Privacy Practices currently in effect.
If I create or maintain records protected by 42 CFR Part 2, additional federal privacy protections apply to those substance use disorder records.
Your rights
You have rights regarding the health information maintained about you. These include the right to:
- Request an electronic or paper copy of your health record.
- Ask that inaccurate or incomplete information be corrected.
- Request confidential communications in a reasonable way.
- Ask for limits on certain uses or disclosures of your information.
- Request certain restrictions when you pay for a service in full out of pocket.
- Request an accounting of certain disclosures of your information.
- Receive a paper or electronic copy of this privacy notice.
- Choose an authorized personal representative to act for you.
- File a complaint if you believe your privacy rights have been violated.
You will not be retaliated against for making a privacy complaint.
How health information may be used or disclosed
Treatment, payment, and health-care operations
Federal privacy rules permit certain uses and disclosures of protected health information for treatment, payment, and health-care operations without a separate written authorization. For example, information may be used to provide and coordinate care, consult with another health-care provider, operate the practice, or bill for services.
If information is protected by 42 CFR Part 2, additional restrictions may apply.
Other uses and disclosures permitted or required by law
Subject to applicable legal requirements, protected health information may also be used or disclosed for purposes including:
- Public-health and safety activities.
- Reporting suspected abuse or neglect when required by law.
- Preventing or reducing a serious threat to health or safety.
- Health oversight activities such as lawful audits or investigations.
- Judicial or administrative proceedings when legally authorized.
- Law-enforcement purposes permitted by law.
- Workers' compensation requirements.
- Coroners or medical examiners performing authorized duties.
- Research when permitted under applicable privacy law.
- Specialized government functions permitted by law.
- Appointment reminders and information about treatment alternatives or services.
Uses that generally require your written authorization
Most uses or disclosures of psychotherapy notes require written authorization, subject to limited exceptions allowed by law.
If I maintain substance use disorder counseling notes protected by 42 CFR Part 2, use or disclosure of those notes may require a separate written authorization and may be subject to additional protections.
I do not sell protected health information in the regular course of business and do not use or disclose your protected health information for marketing purposes without authorization when authorization is required.
Family, friends, and others involved in your care
You may tell me whether you want information shared with a family member, friend, or another person involved in your care or payment for care. In limited circumstances permitted by law — such as certain emergencies — information may be shared when necessary and appropriate.
Substance use disorder records
Certain substance use disorder records may receive additional protections under 42 CFR Part 2. When those rules apply, the records generally may not be used in civil, criminal, administrative, or legislative proceedings against you without the authorization or court process required by federal law.
My responsibilities
- I am required by law to maintain the privacy and security of your protected health information.
- I must provide you with this notice and follow the privacy practices described in the current notice.
- I will notify you as required by law if a breach occurs that may compromise the privacy or security of your information.
- I will not use or disclose your information other than as described in this notice or otherwise permitted by law unless you provide written authorization.
- You may revoke a written authorization as permitted by law, although revocation does not undo actions already taken in reliance on that authorization.
Complaints and questions
If you have questions about this notice or believe your privacy rights have been violated, you may contact:
Kirk Sheppard, LPCC-S
Story & Soul LLC
8118 Corporate Way, Suite 175
Mason, OH 45040
kirk@kirksheppardcounseling.online
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.
Changes to this notice
The terms of this Notice of Privacy Practices may be changed as permitted by law. Changes may apply to information already maintained by the practice. The current version will be available on this website and upon request.
You may request a paper copy of the current Notice of Privacy Practices at any time.
A few important boundaries.
Website information is not treatment
Information on this website is provided for general informational purposes. It is not a diagnosis, treatment recommendation, individualized mental-health advice, or a substitute for care from an appropriate health professional.
Counseling services
Counseling is provided only after a professional relationship has been established through the appropriate intake and informed-consent process. Telehealth counseling is currently provided when the client is physically located in Ohio at the time of service.
Coaching services
Coaching services are separate from psychotherapy. Coaching does not establish a counseling treatment relationship, does not include mental-health diagnosis or treatment, and is not billed to health insurance. Coaching is available to clients anywhere.
External websites
This website may link to outside websites or services. Story & Soul LLC is not responsible for the privacy practices, availability, accuracy, or content of third-party websites.
Website content
Unless otherwise indicated, original written material and site content created by Story & Soul LLC or Kirk Sheppard may not be reproduced for commercial use without permission.
Expected charges for self-pay care.
If you are uninsured or are choosing not to use insurance to pay for your care, you generally have the right to receive a Good Faith Estimate of expected charges under the No Surprises Act.
You may request a Good Faith Estimate before scheduling services. When services are scheduled in advance, federal timing requirements determine when the estimate must be provided.
If a bill is at least $400 more than the amount listed on a Good Faith Estimate, a federal patient-provider dispute-resolution process may be available.
You can ask me about expected fees or request a Good Faith Estimate at any time.
Verify my Ohio license.
Kirk Sheppard is an Ohio Licensed Professional Clinical Counselor with Supervisory Endorsement (LPCC-S), License #E.0700338.
This website is not an emergency service.
This website, email, and inquiry forms are not monitored continuously and should not be used for emergencies. If you are experiencing an immediate mental-health crisis in the United States, call or text 988. For an immediate threat to safety, use appropriate emergency services in your location.
Using this site.
By accessing or using kirkthecounselor.com, you agree to the following:
All content on this site — including text, images, logos, and design — is the property of Story and Soul LLC and may not be used or reproduced without permission.
Use of this site does not establish a therapist-client relationship. A therapeutic relationship is only formed after a completed intake process, informed consent, and a mutual agreement to begin services.
We reserve the right to modify, update, or restrict content or site access at any time without notice.
These terms are governed by the laws of the State of Ohio.
This is not clinical advice.
The information on this website is intended for educational and informational purposes only. It should not be considered clinical advice or a substitute for therapy, diagnosis, or treatment.
Visiting this site, contacting us through it, or reading content here does not establish a therapeutic relationship. A therapeutic relationship is only formed after a completed intake process, informed consent, and a mutual agreement to begin services.
This website may contain links to external resources. While we strive to share valuable information, we are not responsible for the content, security, or privacy practices of third-party sites.
Under the No Surprises Act, you have the right to receive a Good Faith Estimate of what services may cost before receiving care. There will never be any billing surprises at Story and Soul LLC. Requests for a Good Faith Estimate can be made at any time.
Your use of this site signifies that you understand and accept these conditions. If you do not agree, please discontinue use of this site.
Reach out directly.
If you have questions about these policies or how your information is handled, contact Kirk directly at kirk@kirksheppardcounseling.online